Privacy Policy — Inland Operations

Effective Date: April 2026

Last Updated: April 2026

This Privacy Policy applies specifically to the Inland Operations mobile application developed and operated by Inland World Logistics Private Limited.

Inland World Logistics Private Limited ("Company", "we", "our", "us") operates the Inland Operations mobile application to support operational workflows, customer engagement, employee activity tracking, and business process management.

1. Information We Collect

• Employee ID and Name
• Customer Code and Name
• Customer Phone Number
• Branch and Company Context
• Device Metadata
• Application Version
• Operational Activity Data

2. Customer Calling and Activity Tracking

Customer Data Used

• Customer Code
• Customer Name
• Customer Phone Number
• Employee ID
• Employee Name
• Branch and Company Context
• Device and App Metadata

Calling from My Customers

• The app may open the device dialer with customer phone number prefilled
• The app does not automatically place calls
• The final call action is completed by the user

Call Activity Logging

• Customer selected for calling
• Call initiation timestamp
• Employee performing the action
• Company and branch
• Device metadata
• Application version
• Follow-up remarks

3. Call Activity Information

The Inland Operations application may log operational call activity initiated through the app.

• Customer selected
• Call timestamp
• Employee initiating call
• Branch information
• Remarks and follow-up

The application does not record phone conversations or call audio.

4. Offline Storage and Synchronization

• Call activity logs stored locally when offline
• SQLite used for local storage
• Queued data synced when network available
• Local data deleted after sync

5. Location Information

The application may collect location information for operational purposes including:

• Customer visit validation
• Employee activity tracking
• Branch-level reporting
• Worksheet generation
• Operational audit and compliance

6. Foreground Service Usage

The Inland Operations application may use foreground services for operational features.

• Customer activity tracking
• Offline data synchronization
• Worksheet logging
• Operational notifications
• Background operational processing

7. Purpose of Collection

• Operational follow-up
• Customer engagement tracking
• Employee activity reporting
• Worksheet generation
• Audit and compliance
• Service improvement

8. No Call Recording

• No call audio recording
• No voice capture
• Only operational logs recorded

9. Future Voice Recording

• Policy updated before rollout
• User informed
• Permissions requested

10. Data Retention

• Local records retained until sync
• Server data retained per operational policy

11. Data Sharing

• Authorized employees
• Operations team
• Compliance team
• IT administrators

12. Permissions Used

• Phone Access
• Location Access
• Foreground Service
• Internet Access
• Storage Access

13. Contact Us

Inland World Logistics Private Limited
Website: https://www.inland.in
Email: syam.sundar@karex.in